1. Scope of Refund
This policy applies to all paid consumption behaviors on the platform, including novel chapter payment, membership subscription, content recharge and other paid services.
2. Refund Eligible Conditions
We support full or partial refunds under the following legitimate circumstances:
2.1 Duplicate payment, abnormal deduction or system error caused by platform technical failure.
2.2 Unauthorized transaction, stolen card payment or fraudulent consumption without the user’s personal operation.
2.3 User payment order failed but funds have been deducted successfully.
3. Non-Refundable Conditions
The following situations do not support refunds:
3.1 Users voluntarily consume and have viewed the paid novel content normally.
3.2 User misoperation, wrong recharge amount or wrong purchase content.
3.3 Malicious arbitrage, repeated refund applications and other improper behaviors.
3.4 Account ban or service suspension caused by user violation of platform rules.
4. Refund Application & Processing Process
4.1 Application channel: Users can submit refund applications via platform customer service or official email.
4.2 Application materials: Provide user account information, order number, payment voucher and problem description.
4.3 Processing cycle: The platform completes review within 1–3 working days after receiving the application. After approval, funds are returned to the original payment channel within 3–5 working days.
4.4 Dispute handling: If users have objections to the refund result, they can apply for secondary review and provide supplementary evidence for verification.
